Refund Policy

Payments processed by Paddle

Payments for Offervity Professional subscriptions are processed by Paddle.com Market Ltd. Paddle acts as Merchant of Record for these transactions and is therefore your contracting party for the purchase, invoicing, taxes and any reversal of payment.

How refunds are handled

Refund and payment-related requests are reviewed and processed under the applicable Paddle terms and under applicable statutory law. The Paddle Checkout Buyer Terms and the Paddle Refund Policy apply.

Where to reach us

• Payment, invoice and refund requests: Paddle buyer support / customer portal at paddle.net – look up your order using the email address on the invoice.
• Product questions about Offervity: contact@offervity.com.

Cancellation and renewal

You can cancel your subscription at any time with effect from the end of the current billing period – in the app under “Subscription” or via the Paddle customer portal. After cancellation no further charges are made; access remains available until the end of the paid period.

Changing the billing period

You can change a Professional subscription between monthly and annual billing. The change takes effect only at the end of the billing period that has already been paid for, which remains fully available. This change does not result in a prorated refund or credit. The new monthly or annual billing period begins afterwards.

Statutory rights

Mandatory statutory rights – in particular withdrawal, warranty and consumer protection rights, where they apply to your contract – remain unaffected and are not limited by this policy.